Information

Return and Exchange Policy for The Rustico

At The Rustico, we strive to provide high-quality products and exceptional service. If you need to return or exchange an item, please review our policy below:

1. Return Eligibility

Non-Defective Items: If you wish to return a product without any defects, you must initiate the return within 14 days of delivery. Please note that return shipping costs are the responsibility of the customer.

Defective Items: If you receive a defective item, please contact us immediately with a clear screenshot of the defect. We will review the image and confirm if the product is indeed defective. Upon confirmation, we will guide you through the return process, and we will cover the return shipping costs.

2. Exchange Eligibility

Non-Defective Items: If you wish to exchange a product for a different size, color, or style, you must initiate the exchange within 14 days of delivery. The item must be unused, in its original condition, and include all packaging and tags.

Defective Items: If you receive a defective item and prefer an exchange, we will guide you through the process and cover the shipping costs for the replacement.

3. Return and Exchange Process

Initiating a Return or Exchange: Contact our customer service team at contact@therustico.com to obtain a return or exchange authorization.

Returning Items: For non-defective items, you will be responsible for the shipping charges associated with the return. For defective items, we will provide instructions and cover the return shipping costs.

Exchanging Items: Once we receive the returned item, we will process the exchange and ship the new item to you.

4. Refunds

Processing Time: Once we receive the returned item, refunds will be processed within 3-5 business days. The refund will be issued to the original payment method used for the purchase.

Conditions: Items must be returned in their original condition, including packaging and tags.

5. Non-Refundable Items

Certain items may not be eligible for return, exchange, or refund. Please check the specific product details for any exclusions.

6. Contact Us

For any questions or concerns regarding returns, exchanges, or refunds, please reach out to our customer service team at contact@therustico.com.

Thank you for choosing The Rustico. We appreciate your business and are here to ensure your satisfaction with every purchase.